Shipping Options at Design Office Chairs

At Design Office Chairs, we aim to provide fast and reliable shipping through our trusted partner, DHL. Whether you’re ordering a single chair or multiple chairs, we offer flexible shipping options to meet your needs. Best of all, shipping is completely free—we cover all the costs associated with getting your order to you.

Below, you will find details on our two main shipping methods, DHL Package Shipping and DHL Pallet Shipping.

DHL Package Shipping (Up to 5 Chairs)

For orders of 1 to 5 chairs, we use DHL’s standard package shipping service. This service ensures your items are carefully delivered to your doorstep in a timely manner, with no shipping costs charged to you.

Key Features:

  • Track & Trace: You’ll receive a tracking number via email to monitor your shipment.
  • Signature Required: The recipient must provide a signature upon delivery.
  • Delivery Attempts: DHL will attempt delivery twice, between 08:00 and 18:00. If the second attempt is required, you may need to request it.
  • Delivery Location: Packages are delivered to the first threshold (i.e., front door) of the customer’s address.
  • No Neighbor Delivery: DHL will only deliver to the customer’s specified address – delivery to neighbors is not allowed.
  • Shipping Time: Delivery to most European cities takes between 2 to 3 days.
  • Free Shipping: All shipping costs are covered by Design Office Chairs.

DHL Pallet Shipping (6 Chairs or More)

For larger orders of 6 or more chairs, we opt for DHL pallet shipping, a more secure method that ensures your products are delivered safely on a pallet. Shipping is free for pallet deliveries as well.

Key Features:

  • Track & Trace: You will receive a tracking number via email for detailed shipment updates.
  • Signature Required: A signature from the recipient is needed upon delivery.
  • Delivery Location: The pallet is delivered to the first threshold of the customer’s address.
  • No Neighbor Delivery: Pallet deliveries will only be made to the address provided by the customer.
  • Shipping Time: Delivery to most European cities typically takes between 2 to 3 days.
  • Pallet Type: We use disposable Euro pallets, which will be left with the customer after delivery.
  • Returns: In the event of a return, the same pallet can be used for shipping the items back.
  • Free Shipping: Design Office Chairs covers all shipping costs for pallet deliveries.

What to Do if There’s a Problem with Your Shipment

While we strive to make sure every delivery goes smoothly, occasionally there may be issues during the shipping process. If you experience any problems or have questions about your shipment, we recommend contacting DHL directly for the fastest response.

Design Office Chairs is also here to assist with any issues that arise. However, please note that we rely on DHL to resolve certain matters, which may sometimes take time. We are committed to finding solutions as quickly as possible and take full responsibility for the shipment of your order.

Returns Policy

If you need to return your order, either partially or in full, Design Office Chairs will provide you with the necessary return labels via email. You can also arrange your own return shipping if preferred; however, return costs will be deducted from your refund.

Important Return Guidelines:

  • Items must be returned in the original packaging and in accordance with our detailed return instructions.
  • The customer is responsible for properly packaging the items and ensuring their safe return.
  • Returns must be dropped off at a DHL depot, as unfortunately, we cannot offer a collection service from your location.

For more details, including a helpful video on how to properly pack your return, please visit our Returns Page.

If you have any further questions about our shipping or return policies, please don’t hesitate to contact our customer support team. We’re here to help!

Design Office Chairs – Delivering Comfort and Quality, Right to Your Door, with Free Shipping!